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IT support & assistance

Helpdesk and on-site interventions, same-day across Bologna.

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01Overview

Professional IT support for businesses in Bologna. Guaranteed response times, server maintenance, network management and security. Custom contracts with SLAs, dedicated helpdesk, on-site interventions same-day.

02What you get

  • Helpdesk in Italian, response within 2 working hours
  • Server and network monitoring, monthly reports
  • On-site interventions across Bologna and province, same-day
  • Backup, GDPR compliance and security baseline included
  • Clear monthly fee - no surprise invoices

03Stack

Tools selected for fit, not fashion. Every choice has to outlast the project.

SLAhelpdeskmonitoringLinux / Windowsbackupsecurity

04Outcomes

What we aim for. We'll write it into the brief.

2hresponse SLA
0data loss
100%GDPR baseline

05Process

Same shape regardless of project size - we change the duration, never the steps.

/01OnboardWe learn your environment in week 1.
/02StabilisePatch the holes, document the rest.
/03OperateMonitor, respond, prevent.
/04ReviewQuarterly read-out, no jargon.

Sound like a fit?

30-minute consultation, free. Detailed quote in 48 hours.

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